Service Management

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Service Management

January 25 - January 26

Short course description

This course highlights the transformation in today’s companies towards smart services. Its aim is to provide you with tools, strategies and business models for a transformation to service-orientation.

What to expect

■ Service-oriented value creation in business
■ Design of data-based services and service ecosystems
■ Rapid service prototyping and testing
■ Service processes and service blueprints
■ Business models and value capture with smart services
■ Product-service transformation in industrial environments (Industry 4.0)


January 25
January 26