Service Management

Short course description This course highlights the transformation in today’s companies towards smart services. Its aim is to provide you with tools, strategies and business models for a transformation to service-orientation. What to expect ■ Service-oriented value creation in business ■ Design of data-based services and service ecosystems ■ Rapid service prototyping and testing ■ […]

Managing Innovation

Short course description In this course you will explore concepts, strategies and tools for the management of innovation and innovative processes and the creation of new business models. Utilising this toolkit, you will be able to set up your innovation language and shape an innovation strategy through applying idea generation and selection methods. What to […]

Operational Excellence

Short course description In this course you will get the necessary tools to transfer strategic & operational process management to your own business. Additionaly, you get to know and identify success factors and hurdles for a sustainable implementation of Operational Excellence. What to expect Process management Value adding processes Strategic and operative process management A […]

Quality & Productivity

Short course description In this course you will learn to understand the importance of quality management and the right use of methods and tools. In addition you will be able to identify the importance of „Quality in Entrepreneurship“ to lead organisations to lasting success. What to expect Quality concepts, models and tools Excellence programmes in […]

Managing Yourself & Others

Short course description In today’s business environments, employees from different cultures are cooperating virtually and physically to reach common goals. This course provides you with all necessary tools to manage your teams effectively and to motivate your employees for greater success. What to expect Assessing ones personality Motivating employees Managing teams effectively Making effective decision

Managing Human Capital

Short course description Your employees are the key to success. Get familiar with the tools for developing the knowledge, skills and abilities of your employees in order to increase performance. Learn about best practices, tools and techniques to attract, select and retain highly talented team members. What to expect Attracting employees Selecting employees Developing employees […]

Strategic Leadership

Short course description Learn how to lead your team to act towards achieving a common goal. In this course, you will get familiar with different leadership styles, and how to inspire employees. Through interactive discussions, simulations and case studies, you will learn more about your leadership abilities. What to expect Leading strategically Personal leadership styles […]

Business Ethics

Short course description The course deals with ethical challenges corporations are facing: In their societal context, they are expected to manage the social and environmental side-effects of their supply chains and internally, they are confronted with the risk of illegal and immoral behavior of their employees and leaders. What to expect Managing the human risk […]