Service Management

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Service Management

January 28, 2021 - January 29, 2021

28th – 29th January 2021 (online course)

What to expect

  • Service dominant logic of marketing and service design
  • Service blueprint and service ecosystems
  • Service processes and service operations management
  • Rapid prototyping of digital services
  • Product-service transformation in industry
  • Smart services and service business models in Industry 4.0

Short course description

This course highlights the transformation in today’s companies towards smart services. Its aim is to provide you with tools, strategies and business models for a transformation to service-orientation.


January 28, 2021
January 29, 2021