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Service Management
January 24, 2023 - January 25, 2023
Short course description
This course highlights the transformation in today’s companies towards smart services. Its aim is to provide you with tools, strategies and business models for a transformation to service-orientation.
What to expect
- Service-oriented value creation for business
- Design of data-based services and service ecosystems
- Rapid service prototyping and testing
- Service processes and service blueprints
- Business models and value capture with smart services
- Product-service transformation in industrial environments (Industry 4.0)