Service Management

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Service Management

January 24 - January 25

Short course description

This course highlights the transformation in today’s companies towards smart services. Its aim is to provide you with tools, strategies and business models for a transformation to service-orientation.

What to expect

  • Service-oriented value creation for business
  • Design of data-based services and service ecosystems
  • Rapid service prototyping and testing
  • Service processes and service blueprints
  • Business models and value capture with smart services
  • Product-service transformation in industrial environments (Industry 4.0)


January 24
January 25